What is your typical turn-around time?
We typically finish orders in 3-7 days. Please allow more time for large orders to be processed.
Guaranteed rush service is available for an additional 25% charge.
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What is DPI?
DPI literally means dots per inch, and PPI means pixels per inch (they are synonymous). These dots or pixels correspond with the way
images are displayed on monitors, TVs, and anything printed (which includes digital photo prints). In the context of scanning photos, slides,
or negatives, the DPI dictates the level of quality of the scan. The greater the DPI, the larger you can expand the image without
pixelation and distortion.
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What DPI should I choose on negatives, slides, and photos?
For photos: 300 DPI is generally sufficient for archival purposes, general viewing, when creating DVD slideshows, and most people’s needs.
We always scan photos under 2x3 inches in size at 600 DPI. For poster size or larger prints, you should scan at 600 dpi.
For slides/negatives: Refer to the following diagram for specific information on our 1000-4000 DPI scans for 35mm media. In
digital camera terms, 1000 DPI essentially equals 1.17 megapixels; 2000 DPI = 4.7 megapixels; 3000 DPI = 11.8 megapixels; 4000 ;
DPI = 20 megapixels.
Expect good-quality reprints of up to 4x6 inches for 2000 DPI scans on 35mm film. However, we recommend scanning at 4000 dpi.
for prints large than 8” x 10”.
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Where will my order be processed?
You’re items never leave our U.S. facility. We process your order at our facility located in Utah. Please see the Contact Us page for our address. We welcome local drop-offs.
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How will my order be delivered?
Every order is returned to you including your originals and CD or DVD- unless otherwise arranged. A data DVD can store many more images
than a CD; i.e., DVD storage avoids the clutter of multiple CDs. You must have a DVD-ROM in your computer to read these
discs. If you are ordering a DVD slideshow you will receive these discs in addition.
For video-to-DVD services, you will receive DVD(s) playable on most DVD players. If you arrange to instead receive
the video in data format (.avi, .mpeg, etc) you will not receive a DVD player compatible disc.
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How should I package and ship my items?
Package your items in a way that makes you feel comfortable delivering them. We have never experienced problems with incoming
shipments being damaged that were packaged tightly and neatly, with the use of bubble-wrap or other cushioning.
Many believe that the speed of delivery helps to ensure the safety of their order. As such, FedEx Overnight or 2-Day services are
among the most popular shipping methods. We accept any form of incoming shipments; use what you feel most comfortable with. We
offer express shipping services at discounted rates.
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Does my first CD or DVD come included with my order?
Yes, all orders will be delivered on a cd/dvd regardless of how many are required. Please note that a CD is used
for small orders with small amounts of data. Large orders (exceeding 700 MB) are delivered on DVD’s.
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What kind of equipment do you use?
We have selected scanner models that are specific for each media type. These provide the the level of quality that we require
to scan our own personal media. Top brands including Kodak, Nikon, Cannon, Sony manufacture our equipment.
Our 8mm film Digital Direct Method is a proprietary system that uses top quality 3CCD cameras, lenses, parts, and software.
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Will you get fingerprints on my photos or negatives?
No, we use 100% cotton, non-abrasive gloves designed to protect your photos and negatives during handling.
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What is your PayPal email address?
Payments@EchoMyMedia.com. Do not accept any PayPal invoice if from a different address.
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What quality of CDs/DVDs do you use?
We heavily trust and primarily use Ritek RiData CDs and DVDs. We’ve never had problems with these discs.
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How soon will you reply to my email or Contact Form?
We are often able to reply within a few hours. However, please allow up to 24 hours for a response.
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Are my items safe?
Your items are tracked every step of the way. FedEx’s reputation of safe and reliable transporation has always kept our customers’
items safe and deliverd on time. Additionally, while your order is with us, you can login to view it’s current status. We have spent
innumerable hours perfecting our processes so that your items are handle as if they were our own. |
